Privacy Policy

Last Updated: January 15, 2026

1. Introduction

This Privacy Policy governs the collection, use, and protection of personal information provided by users of ker4d, an online gaming platform serving Indonesian players. ker4d operates at the domain ker4d.cam and provides casino games, sports betting, live dealer games, and lottery services including togel (Indonesia's traditional numbers lottery).

We recognize that privacy is important to our users. This policy outlines our practices regarding personal data and explains your rights under applicable data protection laws. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns about how we handle your personal information.

By creating an account, accessing our website, or using any ker4d services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

ker4d collects various types of information to provide and improve our services, ensure account security, and comply with legal and regulatory obligations. The information we collect includes:

2.1 Personal Identification Information

When you register for a ker4d account, we collect personal identification information including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account communications and password recovery)
• Phone number (for account verification and two-factor authentication)
• Residential address (to verify your location in Indonesia)
• Indonesian National Identity Card (KTP) number (for KYC verification)
• Gender (optional, for account personalization)

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, and others
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history (deposits, withdrawals, bets placed, winnings)
• Payment method preferences

Note: ker4d does not store complete credit card numbers or CVV codes. Payment processing is handled securely through certified payment service providers.

2.3 Verification Documents

As part of our Know Your Customer (KYC) compliance requirements, we may collect copies of identity verification documents including:

• Government-issued identity card (KTP)
• Proof of address documents (utility bills, bank statements dated within the last 3 months)
• Selfie photographs holding your ID for identity confirmation

2.4 Technical and Usage Information

We automatically collect technical information when you access ker4d services:

• IP address and geographic location (city/region level, not precise GPS coordinates)
• Device information (device type, operating system, browser type and version)
• Login timestamps and session duration
• Pages visited, games played, and features used
• Referral source (how you found our website)
• Cookie identifiers and similar tracking technologies

2.5 Gameplay and Betting Information

We record detailed information about your gaming activity including:

• Games played (slots, live casino, sports betting, togel lottery)
• Bet amounts, bet types, and betting patterns
• Game outcomes (wins, losses)
• Bonus claims and wagering progress
• Responsible gaming settings (deposit limits, self-exclusion status)

2.6 Communications

We retain records of communications between you and ker4d customer support, including:

• Live chat transcripts
• Email correspondence
• Phone call recordings (with your consent, where applicable)
• Survey responses and feedback submissions

3. How We Use Your Information

ker4d uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your ker4d account
• Processing deposits, withdrawals, and gaming transactions
• Providing access to casino games, sports betting, and lottery services
• Tracking your gaming activity, account balance, and bonus eligibility
• Communicating important account information, security alerts, and service updates

3.2 Identity Verification and Fraud Prevention

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing unauthorized account access and fraudulent transactions
• Detecting and preventing money laundering, bonus abuse, and cheating
• Ensuring compliance with anti-fraud and anti-money laundering regulations

3.3 Legal and Regulatory Compliance

• Complying with international gaming licensing requirements
• Responding to lawful requests from regulatory authorities
• Maintaining transaction records as required by financial regulations
• Enforcing our Terms & Conditions and other legal agreements

3.4 Customer Support

• Responding to your questions, complaints, and support requests
• Resolving technical issues and payment disputes
• Providing personalized assistance in English or Bahasa Indonesia

3.5 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Personalizing game recommendations based on your preferences
• Optimizing our platform for Indonesian users and local payment methods
• Testing new features and conducting quality assurance

3.6 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus notifications, and VIP program updates via email or SMS
• Informing you about new games, sports events (BRI Liga 1, EPL, Champions League), and seasonal promotions
• Providing personalized bonuses based on your gaming activity

Note: You can opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails.

3.7 Responsible Gaming

• Monitoring betting patterns for signs of problem gambling
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and resources

4. Information Sharing and Disclosure

ker4d does not sell your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Partners

We share information with trusted third-party service providers who assist in operating our platform, including:

• Payment processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets
• Game providers: To deliver casino games and track gameplay (providers only receive anonymized player IDs, not personal details)
• Identity verification services: To conduct KYC checks and verify uploaded documents
• Cloud hosting providers: To store data securely on encrypted servers
• Customer support platforms: To manage live chat and email support tickets

All service providers are contractually obligated to maintain confidentiality and use your information only for authorized purposes.

4.2 Legal Obligations

We may disclose your information to comply with legal requirements, including:

• Responding to court orders, subpoenas, or lawful requests from law enforcement
• Reporting suspicious transactions to financial crime authorities
• Cooperating with gaming regulatory investigations
• Protecting ker4d's legal rights and defending against claims

4.3 Business Transfers

If ker4d undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security Measures

ker4d implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems
• Access Controls: Only authorized ker4d personnel with legitimate business needs can access personal data, and all access is logged
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways
• Account Security Features: Two-factor authentication (2FA), password strength requirements, and automatic logout after inactivity

While we implement robust security measures, no system is 100% secure. You also play a role in protecting your account by using strong, unique passwords and not sharing your login credentials with anyone.

6. Data Retention

ker4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

For active accounts, we retain your information as long as your account remains open and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6.2 Closed Accounts

After voluntary account closure, we retain certain information for up to 7 years to comply with financial record-keeping regulations, anti-money laundering laws, and for legal defense purposes. Transaction history, identity verification documents, and communications may be retained during this period.

6.3 Marketing Data

If you opt out of marketing communications, we will remove you from promotional lists but may retain a record of your opt-out preference to honor your request.

6.4 Deletion Requests

You may request deletion of your personal data by contacting customer support. We will comply with deletion requests except where retention is required for legal compliance, fraud prevention, or resolving disputes.

7. Your Privacy Rights

As a ker4d user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Most account information is accessible through your ker4d account dashboard. For additional information, contact customer support.

7.2 Right to Correction

You have the right to correct inaccurate or incomplete personal information. You can update your email, phone number, and address through your account settings. For changes to your legal name or date of birth, contact customer support with supporting documentation.

7.3 Right to Deletion

You have the right to request deletion of your personal data, subject to legal retention requirements. To request deletion, contact customer support. Note that account closure and data deletion are irreversible.

7.4 Right to Restrict Processing

You have the right to request restrictions on how we process your personal information in certain circumstances, such as disputing data accuracy.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format for transfer to another service provider.

7.6 Right to Withdraw Consent

You have the right to withdraw consent for marketing communications at any time by adjusting your preferences or unsubscribing from emails.

7.7 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes.

To exercise any of these rights, contact ker4d customer support at [email protected] (email displayed as plain text). We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

ker4d uses cookies and similar tracking technologies to enhance your browsing experience and analyze platform usage.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide personalized experiences.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as maintaining your login session and processing transactions
• Performance Cookies: Collect anonymous information about how you use our site to help us improve performance and user experience
• Functional Cookies: Remember your preferences, such as language settings and favorite games
• Analytics Cookies: Help us understand user behavior through aggregated, anonymized data

8.3 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some ker4d features. Most browsers allow you to block or delete cookies, but this may affect website functionality.

9. Children's Privacy

ker4d services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

If you believe we have collected information from a minor, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

ker4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Any changes will be effective immediately upon posting the updated policy on our website.

We will notify you of significant changes by posting a notice on the website or sending an email to the address associated with your account. We encourage you to review this Privacy Policy periodically.

Your continued use of ker4d services after changes to this Privacy Policy constitutes acceptance of the updated terms.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact ker4d customer support:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the website
• Support Hours: 24 hours a day, 7 days a week
• Language Support: English and Bahasa Indonesia

We are committed to resolving privacy concerns promptly and transparently. Our customer support team will respond to privacy inquiries within 48 hours.